How to place my first order ?

1. To place an order, you must create an online account.
- Click on "MY ACCOUNT"
- Click on "REGISTER NOW" and enter your personal information, then click "SUBMIT"
2. Select the desired product.  Specify the quantity desired and click on "ADD TO BAG" The selected product will be automatically added to your basket.
3. Once your products have been chosen, click on "Go to checkout", then proceed through the order process:

> SHOPPING BAG
You have access to a summary of your order where you can edit them or add a promotional code*.(terms and conditions apply)
At the bottom of your SHOPPING BAG page. You can select:
- Send my order gift wrapped
Once gift wrapping is selected, you can choose to add a personalise message with your gift.
Click "CONTINUE TO CHECKOUT"

> BILLING & SHIPPING
-  If your billing address is different from your delivery address; click EDIT under "My Delivery Address".
- Choose the delivery method. 
- You can leave a delivery instruction in the "Comments" in case you may not be at home at the time of the delivery
Click "CONTINUE TO CHECKOUT"

> PAYMENT 
Choose the desired payment method and click "CONTINUE TO PAYMENT".


How do I use my promotional code?

1. Go to "Go to checkout"
2. Enter your promotional code in the box located below your basket
3. You must click "Redeem Promo" to activate this code
4. Check that the promotion has been properly applied to your basket. 
You can redeem only one promotion per transaction; while stocks last, and cannot be combined with other promotions or discounts.
If you would like to receive our exclusive offers, register for our newsletter.


I forgot to add my promotional code to my order.

Please contact our Customer Service as soon as possibly by EMAIL at headoffice@loccitane.org.nz or by PHONE on +64 (0)9 524 2877, from Monday to Friday, 10am to 5pm (excluding public holidays). 


Why is my promotional code not working?

1. The code is case sensitive so make sure that your promotional code has been properly typed in:- in all uppercase letters- without spaces
2. Make sure to add the required items to your basket and that you have only one promotional code in you basket.
3. Check that the offer has not expired. If you have checked all the above points and your promotional code has not been accepted, please contact Customer Service on +64 (0)9 524 2877, from Monday to Friday, 10am to 5pm (excluding public holidays).


How to be notified when a product returns back in stock ?

1. Click on the out of stock product to open the product page.
2. Click on the link "Notify me when the product is available" on the right hand side.
3. Enter your email address and click SUBMIT. 
4. An email will be sent to you as soon as the product is back in stock.


Which payment options do you accept ?

We accept Visa and Mastercard.


How secure is my transaction ?

The entire transaction is completed on a secure server (SSL VeriSign) and your debit/credit card number is encrypted. All information related to the payment process, including credit card details, will not be stored on our site after your payment has been processed, unless you authorise us to do. 
You can make online purchases with absolute confidence.


How can I make a gift ? 

1. Put your own gift together with the products of your choosing.
2. Select the "Send my order gift wrapped" option at the bottom of the SHOPPING BAG section.


How can I add a gift wrapping ?

1. To add gift wrapping to your order, simply scroll down to the bottom of the SHOPPING BAG section at the check out.
2. Click "Send my order gift wrapped".



How to add a gift message to my order?

1. Sroll down to the bottom of the page of your SHOPPING BAG at the check out.
2. Click "Send my order gift wrapped".
3. Then simply leave your personalised message in the box "Add a gift message" 



How to hide prices on my invoice?

To hide prices on your invoice, simply select "Please hide prices on the recipient's invoice" once you have selected the gift wrapping option.